How to fix error 1313 in canon MX series Printers


How to fix error 1313 in canon MX series Printers


Description

The paper jammed as the machine pulled in the printed paper.

Resolution

Remove the jammed paper following the procedure below -

NOTE- If the printed paper piles up on the paper output slot, the machine may pull it in and the paper jams inside the machine. Remove the printed paper from the paper output tray before it amounts to 50 sheets.
The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent faxes are stored in the machine's memory. Make sure the machine completed sending or receiving all faxes before disconnecting the power cord. If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

1.      Press the [Stop] button to cancel any print jobs and turn off the machine.

2.      Detach the rear cover.

3.      Detach the transport unit cover.

4.      Pull out the paper slowly.
NOTE - Do not touch the inner parts of the machine. If you cannot pull out the paper, open the paper output tray.

5.      Attach the transport unit cover.

6.      Attach the rear cover.

If you were not able to remove the paper in step 4 continue below:

7.      Detach the lower and upper cassettes.

8.      Pull out the paper slowly.

9.      If the paper is not loaded properly in the cassette, remove the paper, and then reload it after aligning the edges of the sheets.
NOTE - When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.

10.  Attach the cassettes to the machine, and then press the [OK] button.


Labels: [ fix error 1313 in canon MX Printers, How to fix error 1313 in canon MX series Printers, paper jammed as the machine pulled in the printed paper, you were not able to remove the paper] 


EBY TONER CARTRIDGE


EBY TONER CARTRIDGE


    Guangzhou Chenshenfu Trade Co., Ltd. is a professional manufacturer and exporter that is concerned with the design, development and production of Printer Supplies Industry. And we have our own brand “EBY”. We are located in Zhuhai. 

    All of our products comply with international quality standards and are greatly appreciated in a variety of different markets throughout the world. Covering an area of 8500 square meters, we now have over 1500 employees, an annual sales figure that exceeds USD 152 million and are currently exporting 99% of our production worldwide.    

    Our well-equipped facilities and excellent quality control throughout all stages of production enables us to guarantee total customer satisfaction. Besides, we have received ISO9001. As a result of our high quality products and outstanding customer service, we have gained a global sales network reaching all over the world.   If you are interested in any of our products or would like to discuss a custom order, please feel free to contact us. We are looking forward to forming successful business relationships with new clients around the world in the near future. 



How to Fix Printer Offline Problems - Setting up a Static IP address


How to Fix Printer Offline Problems - Setting up a Static IP address

These settings are for setting up your wireless or wired printers to: 
Mainly for HP printers but works for Brother.

* Stay connected to your router
* Fix printer ‘offline’ status
* Wake from sleep mode
* Speed up wireless printing

While DHCP is convenient, devices such as printers (wired and wireless) should always be assigned a static (fixed) IP address manually to avoid conflicts on your wireless network and MUST be outside the DHCP address range of the router. This is because printers are the only external devices that do not have the ability to automatically interrupt the router for a new DHCP address once the least time expires. Again, do not have the printers static IP within the DHCP range of the router as this is against Networking 101 rules and will confuse the router.

After setting the static IP, the computer(s) must be updated under Printer Properties/Ports to show a Standard TCP/IP port with the printers’ new static IP address.

1. Set a static IP in the printer outside the DHCP range of the router (check your manual). This Static IP is important as DHCP IP addresses will change upon different power up sequences of your devices. You always want your printer to come up with the same IP address all the time. See how to do this here: Cut and paste.

http://www.watchingthenet.com/links...hile-using-dhcp-on-your-wireless-network.html

This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this first if needed. Then after setting the static IP in the printer, the computer(s) must be updated under Printer Properties/Ports to show a Standard TCP/IP port with the printers IP address. 

To see why this problem exists and how to fix it, watch this video here for Windows. Scroll down for MAC information. Cut and paste




How to set a Standard TCP/IP port. This is important.

a. Click Start/Devices and Printers. Right click on your HP Printer. Select Printer Properties. Select the Ports tab at the top.

b. Select Add Port. Select Standard TCP/IP Port. Select New Port.

c. Follow the Add Port Wizard. Under Printer Name or IP Address, input the Static IP address you just set from the above information. Example: 192.168.1.15. The IP address will be copied under Port Name. This is OK to leave this alone or you can put in your Printer Model.

d. Select Next and Finish the Wizard.

If you create a TCP/IP port without a static IP above, you may lose your TCP/IP connection and have the same issue. This is because your network has powered up differently giving you a different DHCP address to the printer that does not match the TCP/IP address above. This could occur at anytime just like the video shows.

For MAC PCs perform the above Static IP setting in the router and then watch here on how to perform your IP setting for MAC computers. Cut and paste.

By performing the above, the printers Embedded Web Server (EWS) will now work all the time by going to your Printers Static IP address in your browser.

2. Verify in the printer that 'Auto Off/Sleep/Energy Saving Mode' is disabled and/or the System Mode Time Out is set to zero (0) if your printer supports this. Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto Off, or use the Printer Assistant, Printer Home Page (EWS). Also check your Printer Properties. This feature is automatically disabled when the printer is connected to a computer or mobile device, a network, or a fax line (if supported). However, you may not find this setting.

3. If the printer supports and has IPv6 enabled, disable IPv6 in the printer.

4. Make sure printer is plugged directly into a wall outlet and not into a UPS, power strip or surge protector. This may cause the printer to intermittently drop offline and disconnect.

5. Make sure your printer and router are at least 5 feet apart from each other.

6. Check the web site for your printer to see if there is a Firmware Upgrade that affects the wireless operation.



HOW TO INSTALL PRINTER DRIVERS- NO SOFTWARE DISC REVIEW


Install Printer - EZ Way - Windows 7-10


Want To Install Your Printer The Easy Way?
No CD - No Driver Download
Windows Will Do It For You

Be Sure Windows Update Is Enabled
Connect Your Printer Via USB Cable To PC
Power-On Printer -> Connect PC To Internet
Navigate As Follows: Control Panel -> Devices & Printers
Click “Add Printer” At Top Of Page
Follow Instructions -> Locate Your Printer On List


See These Videos For Step by Step Instructions:


Install an old Epson Stylus SX415 printer on a Windows 10 Pro computer


Install Printer - EZ Way - Windows 7-10


Want To Install Your Printer The Easy Way?
No CD - No Driver Download
Windows Will Do It For You

Be Sure Windows Update Is Enabled
Connect Your Printer Via USB Cable To PC
Power-On Printer -> Connect PC To Internet
Navigate As Follows: Control Panel -> Devices & Printers
Click “Add Printer” At Top Of Page
Follow Instructions -> Locate Your Printer On List

See These Videos For Step by Step Instructions:


officeeby



    EBY is a professional manufacturer and exporter that is concerned with the design, development and production of Printer Supplies Industry. We are located in Zhuhai.
All of our products comply with international quality standards and are greatly appreciated in a variety of different markets throughout the world. Covering an area of 8500 square meters, we now have over 1500 employees, an annual sales figure that exceeds USD 152 million and are currently exporting 99% of our production worldwide.
Our well-equipped facilities and excellent quality control throughout all stages of production enables us to guarantee total customer satisfaction. Besides, we have received ISO9001. As a result of our high quality products and outstanding customer service, we have gained a global sales network reaching all over the world. If you are interested in any of our products or would like to discuss a custom order, please feel free to contact us. We are looking forward to forming successful business relationships with new clients around the world in the near future.



MLT 101 laser toner cartridge


MLT 101 laser toner cartridge

EBY 1 pack Compatible Toner Cartridge Replacement for Samsung 101 MLT-D101S Compatible With ML2161/2166w/2160/2165/2165w SCX3401/3401FH/3406W/3406HW,SCX-3405FW SCX-3400/3405/3405F/3405W/3405FW/3407

1 .Main performance features: High quality- strict quality control and Professionally manufactured by experienced.Save money- service life so long and greatly reduce the printing cost, green and environmental protection,its your best choice to print your wonderful life.
2. Approximate Page yield: 1,500 Pages at 5% coverage.
3. Compatible with following Brother Printers: Samsung ML2160/2160W/2165/2165W/2168W/
SCX3400F/3400FW/3405F/3405FW/SF760P/
ML2161/ML2162G/ML2166W/SCX-3401/
SCX-3401F/SCX-3401FH/SCX-3405/
SCX-3405W/SCX-3406W/SCX-3406HW
4.This replacement toner cartridge is built to ISO9001 and ISO14001 Factory Standards. Not OEM.
5. Easy to install: Package includes User Guide and 1 toner cartridge(black).All products covered by a 100% satisfaction guarantee and 1 year warranty.



How to install brother tn450 Toner Cartridge


How to install brother tn450 Toner Cartridge

Brother tn450 toner cartridge installation  is quick and simple. If you are having laser printer you must be aware of how to replace drum unit  and toner. Some printer toner cartridges have the drum built in, others offer it as a separate part. This ensures the cost of consumables is down as one drum typically lasts 3-4 toner cartridges. The largest manufacturer to utilize the separate drum and toner method is brother. They are used in brother machine and machine requires both of them. But before moving on we need to know what is a toner cartridge and what is a drum unit.



Here is the guide to make the brother tn450 replacement quick and easy.



STEP 1: If you are using the machine and suddenly there is need of replacing the toner leave the machine turned on for like 10 minutes for the internal fan to cool down the extremely hot parts inside the machine, otherwise you will burn yourself which is no fun.



STEP 2: Open the door by pressing the front release button



STEP 3: Take out the drum unit and the cartridge assembly.



STEP 4: Push down the green lock lever and take the toner cartridge out of the drum unit.



STEP 5: Open the new toner cartridge ,hold it with both hands evenly and give it a nice shake several times so that toner can be spread evenly inside the cartridge.



STEP 6: Pull off the protective cover.



STEP 7: Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it correctly, the green lock lever will lift automatically.



STEP 8: Clean the corona wire inside the drum unit by gently sliding the green tab from left to right  and vice versa several times. Please keep in mind to return the tab to home position otherwise printed pages may have vertical stripes.



STEP 9: Put the drum unit and toner cartridge assembly back into the machine.



STEP 10: Close the front cover of the machine.



NOTE: Make sure after you replace a toner cartridge, DO NOT turn off the machine’s power switch or open the front cover until the LCD clears the please wait message and returns to Ready mode.


If you are still unsure how to do it. This quick video will help you out.



For any question or suggestion leave a comment❤❤





Why do I have trouble printing even after my printer has been successfully connected to my wireless network?


Why do I have trouble printing even after my printer has been successfully connected to my wireless network?

Your printer may no longer be connected to the network

* Printer a Wireless Network Test Report from the printers’ control panel to check if there are any connection issues shown at the top of the report.

* If no issues are shown on the Report, try accessing the Printer’s Homepage. To do this, find the printer’s IP address from the report and type that into a web browser (i.e. Internet Explorer). If you can’t access the Homepage, try power cycling the printer and your router and try again.

Your computer may no longer be connected to the same network as your printer

* Make sure your computer is connected to the same network as the printer

* The best way to check this is to open your web browser (for example Internet Explorer) and type the printer's IP address in the address box of the browser (for example, http://192.168.0.5) in order to access the printer's home page (also called an EWS or embedded web server). This web page comes directly from the printer. Being able to open and view this page proves the computer and printer are connected to the same network.

Security software installed on your computer (firewall and anti-virus) may be blocking communication

* If you are using firewall software on your computer, it may be blocking your attempts to reach other devices on your network. Be sure that if you see pop-up dialogs from your firewall software related to HP programs, you choose to always allow these programs access.

* See firewall help for more information.

Your computer is connected to a VPN (virtual private network)

* If your computer uses a VPN connection to access an outside secure network, you may need to first disconnect from the VPN in order to use the printer on your wireless network.

The wireless router is in an improper operating state

* Sometimes wireless routers can get into an improper operating state and restarting can help. To restart your wireless router, remove the power cord from the wireless router, wait 30 seconds and then plug the power cord back in.

The IP address of the printer may have changed

* If your printer's IP address changed, the printer’s software may not be able to locate the printer over the network. Perform the steps below to update the software with the changed IP address by using the Update IP Address utility (only for Windows users):

   For Windows XP, Windows Vista or Windows 7:
        * Start -> Programs -> HP -> {your printer model} -> Update IP Address.


   For Windows 8/8.1:
        * Launch the Printer Software from the Start screen (icon for the printer model name) or from the tile named for your printer.
        * Select (click or touch) Utilities on the top of the Printer Software screen
      * Select Update IP Address

* Enter the new IP Address.


How do I fix printing and scanning problems using Mac OS X?


How do I fix printing and scanning problems using Mac OS X?

If you recently upgraded your version of OS X, or installed software for your wireless printer from the CD in the printer box, you may have the wrong version of HP software installed on your Mac.

To properly install the correct software:

1、Open a Finder window and go to the Applications / Hewlett-Packard folder.

2、Open HP Uninstaller.

3、In the HP Uninstaller window, click Continue.

4、On the screen that appears, choose your printer.

5、Press and hold the control, option and command keys and click Uninstall.
            * A dialog appears, asking if you are sure you want to uninstall all HP software.

6、Click Continue.

7、From the Apple menu, choose Software Update.

8、From the Apple menu choose System Preferences.

9、In the System Preferences window, click Print & Fax or Print & Scan or Printers & Scanners.

10、In the list of printers on the left side of the window, select the wireless printer in question and click the minus sign (-) at the bottom of the list

11、Click the plus sign (+) to re-add the printer.


12、In the Add Printer window, select your printer, and click Add.

If your wireless printer is already connected to your wireless router, you may not need HP software because newer versions of OS X have both print & scan drivers built-in.

To be sure you have the built-in drivers, download and install this package: 
http://support.apple.com/kb/DL907 .


If your wireless printer is not connected to your wireless router you may need the HP software. In your web browser, go to http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en.

1、Select Download drivers and software (and firmware).

2、Enter your wireless printer model number, and click Go.

3、On the Select your operating system page, click Mac OS X.

4、Next, click the software for your version of OS X.


5、Then, download and install the software according to the installation software's instructions.

If you still have trouble printing or scanning, deleting and re-adding your printer and/or resetting the printing system is often an effective solution:

1、From the Apple menu choose System Preferences.

2、In the System Preferences window, click Print & Fax or Print & Scan or Printers & Scanners.

3、In the list of printers on the left side of the window, select the wireless printer in question and click the minus sign (-) at the bottom of the list.

4、Click the plus sign (+) to re-add the printer.


5、In the Add Printer window, select your printer, and click Add.

If you still have trouble communicating with the printer, repeat this process, replacing the third step with: 

> Right (or Control) click anywhere in the printer list and choose Reset Printing System.


Welcome for appraisers


Welcome for appraisers

   Hello,Google+ friends, our products require some surveyor. We are selling compatible for toner cartridges. It apply to Samsung and Brother printer, if you want to buy toner cartridges for your Samsung or Brother printer, you can e-mail me. You know that using a good compatible for toner cartridge is more worthwhile than buying an original for toner cartridge.Our product's Main performance features: High quality- strict quality control and Professionally manufactured by experienced.Save money- service life so long and greatly reduce the printing cost, green and environmental protection,its your best choice to print your wonderful life.And it's easy to install, All products covered by a 100% satisfaction guarantee and 1 year warranty.

Our assessment group:
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Diomedes Chan


Compatible cartridge TN450


Compatible cartridge TN450

   Hello friends,Do you want to buy toner cartridges for your Samsung or Brother printer?Now,there's a good new for you,EBY have some high quality and save money toner cartridges.Besides,if you buy more than 100 pieces at once,we will give you some discount for you.Here is the link for one of products: https://www.amazon.com/EBY-Replacement-cartridge-Compatible-MFC-7860DW/dp/B075FTMYZC Tnank you for browsing.



1 .Main performance features: High quality- strict quality control and Professionally manufactured by experienced,Save money- service life so long and greatly reduce the printing cost, green and environmental protection,its your best choice to print your wonderful life.

2. Approximate Page yield: 2,600 Pages at 5% Coverage (Letter A4)

3.Compatible with following Brother Printers: DCP7060D/DCP7065DN/HL2220/2230/2240/2240D/2250/2250DN/2270DW,MFC7360N/MFC7460DN/MFC7860DW/HL2240R/2240DR/2250DNR/2275DW/2280DW/DCP7060DR/7065DNR/7070DWR/7070DW/7057/MFC7240/7362N/7860DN/7360/7470D/7290/FAX2840/2940/2950/2890.

4. Condition : This replacement toner cartridge is built to ISO9001 and ISO14001 Factory Standards. Not OEM

5. Easy to install: Package includes User Guide and toner cartridge


Compatible cartridge TN630

    
Compatible cartridge TN630 

    Hello Google+ friends,Do you want to buy toner cartridges for your Samsung or Brother printer?Now,there's a good new for you,EBY have some high quality and save money toner cartridges.Besides,if you buy more than 100 pieces at once,we will give you some discount for you.Here is the link for one of products: https://www.amazon.com/EBY-Replacement-MFC-L2700DW-MFC-L2720DW-MFC-L2740DW/dp/B075HCDVNP/ref=sr_1_8?m=A1CZ9LR8TO9FP&s=merchant-items&ie=UTF8&qid=1508231930&sr=1-8
Tnank you for browsing.

    EBY pack Compatible Toner Cartridge Replacement for Brother TN630 TN-630 TN660 TN-660 High Yield (Black) Works With HL-L2320D HL-L2380DW HL-L2340DW MFC-L2700DW MFC-L2720DW MFC-L2740DW MFC-L2707DW




1 .Main performance features: High quality- strict quality control and Professionally manufactured by experienced.Save money- service life so long and greatly reduce the printing cost, green and environmental protection,its your best choice to print your wonderful life.

2. Approximate Page yield: 2,600 pages at 5% Coverage ISO/IEC 19752 (letter/A4)

3. Compatible with following Brother Printers: Brother-DCP Printer: DCP-L2520DW; DCP-L2540DW; Brother-HL Printer: HL-L2300D; HL-L2320D; HL-L2340DW; HL-L2360DW; HL-L2380DW; Brother-MFC Multi-Function Printer: MFC-L2700DW; MFC-L2720DW; MFC-L2740DW HL-L2305W; MFC-L2705DW; MFC-L2707DW.

4.This replacement toner cartridge is built to ISO9001 and Factory Standards. Not OEM.

5. Easy to install: Package includes User Guide and 1 toner cartridge(black).All products covered by a 100% satisfaction guarantee and 1 year warranty



How to Save Money on Printing


How to Save Money on Printing

   Some things are much easier said than done. One of those tasks is undoubtedly saving money. A penny saved is a penny earned, is it not? With more and more people cutting back on expenditures, we’re faced with a dilemma; what is there left to cut? Corporations and everyday people are looking around for a way to save, well let’s start with something basic, your printing supplies. This is an area where people can save serious money but word of mouth has not gotten around to let them people know.  While some tactics are geared much more toward corporate users others are devoted to saving the average home printer money as well. Too much money is being wasted. We’ll go over a few of the ways you can save money printing. Be the hero of the work place or make yourself feel better saving dollars when you need to.
document-print-preview

    (1)Previewing prints: Using print preview can save you a great deal of money. Most software on a computer offers a preview before the item in question is printed. Microsoft office products, PowerPoint, Excel, and Word are some of the most frequently printed from applications. In excel the use of print preview is to ensure the minimal amount of pages is used.  Word offers preview for the same purposes and give you an actual idea of the amount of coverage being applied to the page allowing you to take steps for changing font or condensing sentences. PowerPoint doesn’t stray away from this philosophy in that there are many options to conserve your ink and toner. Including fitting all slides onto one sheet, or multiple slides per sheet.

   (2)Types of print modes: Most printers have modes to conserve on ink or toner. These are usually called draft modes or economode. Specialized printing methods that have been implanted into the software on the printer. These reduce the output by roughly 30%. Other methods include turning down the print density. The density is the amount of ink or toner used on each character.

Font Type

   (3)Font Type: Recently there has been a surge of font type savings being documented. A 14-year-old boy recently wrote the government telling them about his theory on saving money by changing the font types in government documents and textbooks.  This has long been a staple known amongst the community for some time. The standard Cambria is know to use upwards of 25% more ink/toner than a font like times new roman.

   (4)Duplexing: The method of printing on both sides of a page. This may not save as much on ink/ toner as you’d like but it obviously saves on paper. Additionally, in a world where people are trying to go greener and reduce their carbon footprint, this is a great method.

   (5)One of the best ways to save is by buying compatible ink and toner cartridges. These are cartridges not made by the printer manufacturer.  80% off doesn’t sound like a bad idea to most people.  Savings can also be had from refilling your own printer toner cartridges and ink cartridges. Simple easy to follow refill kits can be had for a fraction of the cost of a new cartridge.

   (6)Using the right printer: Using the right tool for the job is always a necessity. The same goes for printing as well.  Using the right printer for the right type of print is especially vital.  If you’re only printing text documents then a laser printer is always recommended. Photo’s are more of you’re thing? Inkjet printers excel at printing photos and give you the best possible quality. Having one of both may seem expensive upfront; however, the long term saving will reel you back into the idea.

   Saving money isn’t as easy as we’d like it to be but if you follow these simple steps then you’ll be saving pennies but the dollars will add up really quick. Let us know if any of these ideas have worked for you and any possible recommendations you have for this list.


Compatible cartridge CE285A

   
Compatible cartridge CE285A

    Hello friends,Do you have Samsung or Brother printer?If you want to buy one or buy some toner cartridges for your printer,please contact us.Besides,if you buy more than 100 pieces,we will give you some discount.Hope to receive your e-mail.Here is the webside to buy our products:https://www.amazon.com/sp?_encoding=UTF8&asin=&isAmazonFulfilled=1&isCBA=&marketplaceID=ATVPDKIKX0DER&orderID=&seller=A1CZ9LR8TO9FP&tab=&vasStoreID=
Thank you for browsing.





Cartridge chip show/ do not show ink level on ARC chip


Cartridge chip show/ do not show ink level on ARC chip


     I have an HP OfficeJet Pro 8600 N911a printer and I'm looking for cartridge chips on amazon.com .

    The choice are:

- show ink level

- do not show ink level

- auto reset chip

   Can someone please suggest what is the best type of replacement chip to use on refilled cartridges ?

   Product sellers always say that if the ink on the cartridge will be depleted, the chip will became unusable and should be replaced.

   If the chip do not show the ink level how it possible that it will became unusable when the ink on the cartridge is depleted ?

   And the fact that a chip does not show the ink level is not a technical limitation, but seems a trick to prevent the printer to mark the chip as unusable.

   Anyway, I do not understand why with chips that do not show the ink level there is always associated this note: "The chips life will be over if ink cartridge out of ink."

   If the cartridge does not know the status of the ink level, but it determines the ink level based on the number of printed pages, how it's possible the chip can become unusable if the ink goes below a certain amount ?

    Some examples of replacement chip found, selected based on the number of products sold, and user feedback:

   Chip 1: does not show the ink level.

   Chip 2: displays the ink level

   Although the pcb looks identical one does not show the ink level

   CISS: displays the ink level

   Refillable cartridges: displays the ink level

   The term "permanent" probably indicates a reset chip or a refillable cartridge.

   Maybe this means that as the chip does not count down, it will never show empty. A single use chip is useless when it has reached empty.
   I don't understand this, the cartridges contain no level gauges that communicate with the chip.

    For chip 1: I don't understand this.
    For chip 2: Neither do I understand this, but the details suggest a problem with a firmware update. HP of course don't like the use of non-OEM materials in their printers.
   For CISS: What ink level does the chip show? The CISS ink tanks are bigger than the cartridges. This looks strange to me.
   For the refillable cartridges: It seems that the ink level must never register below 20% or the chip will be locked/excluded. This could again be caused by some clever firmware trick by HP.


   The other day I seeing an article about HP blocking 3'rd party chips and cartridges using a firmware upgrade.

   A fun read is an Epson patent which describes a chip design which prevents "accidental" writes which raise the available ink counter value. Apparently standard error checking isn't good enough. Guess they couldn't get a patent on preventing user resets. But the chip doesn't prevent "accidental" writes which lower the count- sells more ink.

file:///C:/Users/asus/Desktop/US7599247.pdf




HP OFFICEJET PRO FREMDPATRONENSPERRE


HP OFFICEJET PRO FREMDPATRONENSPERRE

      Nachdem HP in erstaunlich offener Weise zugegeben hat, Fremdpatronen für "Officejet Pro"-Drucker per Firmwareupdate ausgeschlossen zu haben, verkündet HP nun sein Bedauern und kündigt einen Patch an, der betroffene Patronen wieder lauffähig machen soll. Dabei muss der Kunde wohl selbst aktiv werden. Jedoch wird man auch zukünftig mit Aussperrungen rechnen müssen.


     Schon seit jeher versuchen es Hersteller von Tintendruckern, den Anbietern von kompatiblen Kartuschen das Leben möglichst schwierig zu machen. Ständig neue Patronentypen mit "verbesserten Sicherheitschips" oder auch Patente auf spezielle Bauformen sollen den Markt an nichtoriginalen Patronen möglichst klein halten.
In den letzten Jahren sind die Hersteller auch vermehrt dazu übergegangen, Patronen nachträglich über Firmwareupdates auszusperren. Direkt kommuniziert wurde dies allerdings nie. In aller Regel sollen diese, oftmals voll automatisch eingespielten Aktualisierungen für neue Funktionen oder zur Behebung von Sicherheitsrisiken dienen.


Was bisher geschah

    Was einige Kunden von HP-Tintendruckern der Officejet-Pro- und Officejet-Pro-X-Serie beim Einsatz vom Fremdanbieter-Patronen am 13. September 2016 erlebten, war bislang jedoch einmalig. So verweigerte HP - auch ohne zuvor eingespieltes Update - an diesem Stichtag eingesetzte Patronen, die nicht von HP selbst stammen - Druckerchannel berichtete. Offensichtlich wurden diese Aussperr-Maßnahmen bereits im Jahre 2015 in die Druckerfirmware geschrieben, welche ihre Wirkung zu einem fest hinterlegten Zeitpunkt entfalten sollte.
    Tintenpatronen, die über Monate funktioniert haben, sind plötzlich unbrauchbar geworden. Bei größeren Vorräten kann dies durchaus ein höherer Verlust sein. Ungeachtet davon, dass der Drucker auf die Schnelle nicht Einsatzbereit war und nur durch den Kauf von Originalpatronen wieder zum Drucken gebracht werden kann.
Ähnliche Erfahrungen haben Benutzer von Brother-, Epson- und HP-Druckern auch früher schon gemacht, jedoch wusste man eben in der Regel nach dem ersten Einsetzen, ob die Patronen funktionieren oder nicht. Im Negativfall gilt hier das Widerrufsrecht gegenüber dem Tintenhändler oder auch die Gewährleistung, die allerdings nur in den ersten sechs Monaten nach Kauf mehr oder weniger Problemlos durchzusetzen ist. Aus vielen Foren bekannt ist auch, dass man zukünftige Updates vermeiden sollte, wenn man auf Fremdpatronen setzen will. Dieser Ratschlag half den HP-Kunden diesmal eben nicht. Wenn sich HP damit durchsetzt, können "infizierte Drucker" - ob nachträglich per Firmware oder bereits ab Werk - zu einem unbekannten Zeitpunkt Fremdtinten verweigern.


HP entschuldigt sich und rudert zurück - wenn der Kunde es wünscht


HP versucht sich zu
erklären und will ein Patch für die
Rücknahme der Maßname anbieten.
     Offenbar fielen die Reaktionen von Kunden und der Fachpresse aus Sicht von HP unerwartet massiv aus. Mit einer auf der US-amerikanischen Seite und derzeit nur auf Englisch veröffentlichten Stellungsname vom gestrigen 28.9.2016externer Link mit der schwungvollen Überschrift "Dedicated to the best printing experience" ("Gewidmet der besten Druckerfahrung") überrascht HP seine Kunden und die Presse erneut.
     "Bereits ein Kunde mit schlechten Erfahrungen" ist für HP einer zuviel, wofür sich HP ausdrücklich entschuldigen möchte. HP rechtfertigt die Änderungen an der Firmware damit, dass HP seinen Kunden stets "die bestmögliche Erfahrung" mit dem Tintendrucker gewähren möchte. Und dies kann man bei "ungetesteten" Patronen nicht sicherstellen. Bei wiederbefüllten Originalpatronen sieht man indes kein Problem. Dazu gesellen sich der Erklärung nach Sicherheitsrisiken und selbstverständlich auch Patentverletzungen von Drittanbietern.

Patch für Firmwareupdates zum selbst aufspielen

    Weiterhin arbeitet HP an neuen Firmwareupdates, die die Änderungen mit Wirkung zum 13. September 2016 wieder rückgängig machen sollen. Dabei macht die Formulierung "optional" klar, dass der Kunde hier selbst handeln muss. Während Aktualisierung als Standard oftmals vollkommen automatisch und oft unbemerkt installiert werden, wird der Benutzer hier allein gelassen. Ob die Firmware direkt am Gerät eingespielt werden kann, oder ob dies über einen Computer per Datei funktionieren wird, ist noch nicht klar. Für den aktuellen Zwischenstand hat HP ein Beitrag im hauseigenen Support-Forumexterner Link erstellt.
Gleichermaßen macht HP jedoch klar, dass man sich auch weiterhin vorbehält, Fremdpatronen zu sperren. An der grundlegenden Prozedur über Aktualisierungen an der Firmware wird sich somit wahrscheinlich wenig ändern.
   HP unterstreicht das damit, dass man sich weniger für die Blockierung von Fremdtinte entschuldigt als über die schlechte Kommunikation oder Begründung der Maßnahme. Die Frage ist, wie man die von HP gewählte Umsetzung überhaupt einen Kunden erklären kann.

Betroffene Modelle

     Nach aktuellem Kenntnisstand sind die meisten Officejet-Pro- und Pro-X-Modelle (neuerdings Pagewide) betroffen. Gleiches gilt in aller Regel auch für andere Ausstattungsvarianten oder spezielle Fachhandelsmodelle.

HP Officejet 4636

HP Officejet Pro 6830, 8610, 8615, 8620

HP Officejet Pro X451dw, X476dw, X576dw

Update 13.10.2016, 10:28 Uhr

Mittlerweile hat HP Firmware-Updates für die betroffenen Geräte zur Verfügung gestellt. Wie bereits angekündigt muss der Kunde die Aktualisierung selbst herunterladen und über einen PC oder Mac auf den Drucker einspielen.
Dazu muss das Gerät auf der Support-Seiteexterner Link ausgewählt werden und im Abschnitt "Firmware" nach einer Aktualisierung vom 12. Oktober 2016 gesucht werden. Für die 6800er Serie hat das Update die Version "1640B", für die 8600er ist es die Version "1640A". Für die Pro-X-Serie konnten wir auf Anhieb kein Update finden.


Wasteful Peripherals


Part I: What Choices Are Out There?

Because of the impact printers have on our resources, from the consumables they use, to the business models being adopted by the manufacturers of the hardware, I will be writing about printers in several entries to come. The first segment, today, is a general overview of printer technologies and the nature of the printer market today. In future entries, I will be dealing with several of the printing technologies in use today, there benefits and pitfalls, what we can do to lessen our environmental footprint with those technologies, and where the future may lead us in the next several years.

Printers: a very necessary evil?

Long before computers, there were methods of reproducing paper documents. Early in our industrialization, they were the only method of distributing information other than word of mouth (the town crier), and in spite of all the great advances in communications, such as telegraph, radio, television, satellite and the internet, what has remained constant or grown in importance is paper document communication. Today, we produce more paper documents than ever in history. That’s due to the forever lowering cost of hard copy production, the increasing consumer global marketplace, and the fact that every home has one or more printing devices accessible to us.

In spite of talk of the paperless society, we are still heavily invested in paper printout. Our species is tactile in nature. We like to touch and handle things in the physical world. Paper is cheap and easy mobile, readable, and easy to annotate. But on of the main reasons for the failure of the paperless world to date is that other forms of storage are not yet trustworthy. In some cases, our legal system has not accepted electronic documents as legitimate, and the equipment involved for reading electronic documents is still bulky, costly, not as suited to our vision as reflective paper, and requires electric power, limiting access.

So, for now, we are still heavily invested in paper documents. Since this blog is addressed to mainly non-commercial and home computer users, I won’t go into the many multi-thousand dollar printing devices out there which are used in commercial printing facilities, but instead narrow this discussion to those printers used in the office and home environment.

Until recently, an easy distinction could be made between strictly business and text printers versus artistic and photographic output products. That line has blurred considerably with fast inkjet printers producing clear text, and color laser printers producing near-photographic image quality. Today, most printers are multi-function. In fact, many have now incorporated scanners, fax machines, and other abilities into printers, making the devices more complex and of more concern when it comes to discarding or replacing them.

Multi-function products have two principal advantages. One is their physical footprint is usually reduced from the space that would be required for several separate devices, and secondly, the multi-function units tend to be less costly than a group of individual dedicated units. However, that is where the advantage usually ends. The disadvantages are that should one function fail, it often leaves all the other functions unavailable. Further, if you need to ship the unit in for repair, you lose access to the other features until the unit is returned, and if the unit needs replacement, the cost of replacement may be more than just a dedicated device. From a design standpoint, multi-function products by their nature must be made less durable to keep size, weight and costs down. These considerations make them more likely to fail, and more difficult to repair, and should you wish to upgrade due to one feature set becoming obsolete, the whole unit is usually discarded. Therefore, in general, dedicated products are more durable, have more features within their individual functionality, last longer and are easier to repair.

Before dealing with what can be done to lower the environmental "footprint" of our printers, I’d like to offer a review of the field of products out there. Several of the products listed below are available as both dedicated printer models, as well as the so-called "all in one" or multi-function products which often include scanners, fax machines, and copier functions.

Black and White Printers:

The earliest computer-interfaced printers were daisy wheel and dot matrix models. Daisy wheel printer (named for the daisy flower shaped wheel which had a text character moulded into each petal of the "flower" and which spun around and impacted onto a ribbon) were basically electric typewriters which were redesigned to talk to computers.

Dot matrix printers use a series of pins which fire and impact a ribbon and paper in patterns to make letters and symbols. While daisy wheel printers have pretty much become obsolete, dot matrix printers are still in use today. Their main advantage, besides very low consumable costs, are that they do not require specialized paper, and due to their ability to impact the paper, they can be used with multi-part forms with carbon paper or carbonless chemically treated papers. They can handle up to 5 part forms, can work with continuous forms or paper, or unusual paper lengths. Their main disadvantages are they are slow and noisy, do not produce high quality output (neither in terms of resolution nor levels of grey scale), and they are typically used with preprinted forms and may become out of alignment or registration with the form, making things difficult to read. They tend to be quite durable and their main cost is a usually cloth ribbon.

Yet another black and white technology still used today for point of sale and cash registers and some fax machines, is thermal printing. This technology requires a heat sensitive chemically coated paper which is heated and which darkens when activated by a hot pin of a print head. Again, this technology is principally for text printing. It’s main advantage is that it is quiet, relatively fast, and the mechanism is small and doesn’t use much power. The main disadvantage is the paper required is chemically treated, doesn’t recycle particularly well, and the document is vulnerable to fading or darkening with heat.

Finally, there is laser technology, which is also used in photocopiers. Briefly, these devices create defined electrostatic fields on a drum or belt which then attracts a very fine dust made up of pigment, dyes, wax and resins (called toner). That powder is then transferred to a sheet of paper by transferring the static charge and finally the paper is passed through some heated rollers (the fuser) which melt the powder to the paper.

The advantages of this system are that the printing is fast, especially for multiple copies, the printer can print on numerous types of untreated paper, on both sides. The image is relatively permanent, and inexpensive. The resolution can be excellent for text and newer models can produce enough grayscale levels to print black and white photographic quality images. The image is waterproof and fadeproof.

The main disadvantage is the amount of waste involving the consumables. There are at least drums or belts that wear out, toner cartridges that may not be refillable, and sometimes developer units and waste toner jars required. I will get into more detail about the ways to avoid some of those pitfall in another blog entry in the future.

At one time, inkjet printers were also exclusively black and white. Today, all models provide color and black printing, so I will discuss them in the next section on color printer.

Color Printing Tecnologies:

The color printer market is much faster growing than that of the black and white. Fifteen years ago, prior to color inkjet technology, the cost of a color printer was prohibitive to all but commercial printer services. Then came the color inkjet and the world changed.

As mentioned, early inkjet printers were black ink only. They were slow, tended to be unreliable, clogged easily, and were often messy to work with. The output would smear, and fade, and the resolution was mediocre. That all began to change when Epson introduced a different technology for propelling the ink drops to the page. Continued competition in the inkjet market advanced the technology forward, more nozzles per head meant faster output, and eventually head production cost was lowered and made having multiple heads in one printer economical, allowing for color to be introduced. Over time, smaller and more controlled dots, better ink formulations, and specialized papers allowed inkjet technology to become the best photographic output available in computer printers and at a very reasonable cost. Those technologies differ based upon brand and age of the printer. The two basic technologies are referred to as thermal and piezo head design. Thermal inkjet heads heat the ink in a small tube momentarily, just enough to boil the ink and propel a drop out of the end of the tube and to the paper. Piezo heads use a vibrating quartz device which works like a small pump by changing dimensions with electrical charge. The piezo method has allowed for a wide variety of inks types to be run through inkjet printers.

Inkjet printers should have been the great environmental answer to printing. Lower quality output can be printed on basic bond papers, while high quality printing can be accomplished on specialty papers. Cost of ink is low, and the formulations can be changed for different applications, including using pigment colorant ink for fine art and permanent output, and, in theory, the printers can be built long lasting, with nearly permanent heads, and the ink cartridge could be refilled, leaving almost no waste behind.

Unfortunately, theory and profit motive conflicted completely. More on that to come in part two of this series.

The advantages of inkjet printers are that they only use their inks where required in the print. They need little resource, like internal memory, many can work with roll paper, and wider carriage versions don’t require a lot more technology or weight than the smaller desktop models.

The disadvantages are the need for special paper for high quality output, wasted ink due to the cleaning cycles to maintain the heads from clogs, and the fade potential and water solubility for certain ink formulations. And, a profit driver decision to confound cartridge refilling.

Yet another color technology is so-called "dye-sublimation". This technology is poor for text printing, because it produces relatively low resolution dots with soft edged, but the variety of colors it can produce is very wide, up to 16 million colors, allowing it to produce quality photographic output.

This technology involves a panel of mylar film coated with dye, the dimensions of the final print, for each color used. Typically that means 3-5 panels of dye per print, usually on a continuous roll. Each set of panels is used only once, for one print. The printed image is produced on a specialized receiver paper, usually with a glossy surface. The printers uses a heated head that produce a great variety of heat levels to vaporize the dye on the mylar and it transfers to the closely positioned receiver paper which has a special surface. The process is relatively slow and the machines are typically quite noisy. The main problems are waste and cost. The special paper is costly as are the dye panels. The paper is limited in size to that of the color panel sizes. The printer itself is usually rather costly, rather large for larger format output, and they rarely support output larger than about 11" x 16".

I’ve already discussed the basic mechanics and issues with laser printing technology in the black and white area. Color laser printers are just an expanded version of black and white laser, using the same technology but usually having four color toner cartridges; cyan, magenta, yellow and black, with much greater amounts of consumables and waste.

The last color printing technology I’d like to discuss is a lessen known one. Solid ink printers are a unique design, originally produced by Tektronix Corporation. This technology was later sold to Xerox, which now manufactures and distributes these printers. The printers use a colored waxlike ink which is heated into a liquid and then sprayed onto the paper surface. These printers use 4 colors of ink, cyan, magenta, yellow and black. Solid Ink printers have some interesting characteristics that make them a useful niche technology. Years ago, this technology was rather crude, and the dots were fairly large, making them of little value for photo-like imagery, which left this technology to business graphics and text. In more recent times, the dot size has been decreased to the point that something approaching photo quality can be reproduced. These printers are fast, can print on many surfaces since the ink and wax cling well to the surface of materials, including some plastic sheets. The cost per print is rather low due to the inexpensive nature of the color consumables. The other advantage of these printers is since the ink doesn’t require a lot of packaging for transport (they are usually just in a simple plastic package) and the delivery system to the printer mechanism only involves the melting of the solid ink with heat, so no cartridges or complex devices are required. Also, the distribution process of this waxy ink is relatively simple, somewhat like inkjet printers. Unlike laser printers, no optically or electrostatic sensitive drums are needed. All this means minimal consumables, which has some environmental and economic advantages.

However these printers are not without some disadvantages, as well. There design requires them to be relatively large, and they are noisy due to the highly mechanical nature of the printing process. Since the inks need to be made liquid by heating, these printers work best if left on all the time, although they can be left in a relative sleep mode to reduce energy requirements. If the printer is shut down, it requires a process of reheating and a purging of the heads to clear out the cooled inks, which causes a loss of consumables.

The inks themselves are waterproof since they are waxed based, but they are usually colored with dyes, which can fade in bright lighting and may crack off the surface of some materials if the printed surface is manipulated. The surface of the printed area, being waxy, cannot easily be written to, and the ink can transfer to other surfaces if the paper gets heated or abraded against something. Lastly, these pages cannot be laminated or coated, again due to their waxy nature.

Obviously, this print output is not for production of fine art images or for documents which will be handed regularly, However, for low number mass reproduction, such as short term advertising, this printing methods may provide a good economic alternative to other color printing methods.

What’s Next?

This ends my general overview of the currently available home and small office printer technologies, their basic operation, and under what purposes they are best suited. In the next segment, I will discuss the major problem with the business models being used by printer manufacturers and what you can do to get around them. In that segment, I will explain why today’s computer printers have so much in common with razor blades of old and why it is not a good thing for economics or the environment.


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