HP OFFICEJET PRO FREMDPATRONENSPERRE


HP OFFICEJET PRO FREMDPATRONENSPERRE

      Nachdem HP in erstaunlich offener Weise zugegeben hat, Fremdpatronen für "Officejet Pro"-Drucker per Firmwareupdate ausgeschlossen zu haben, verkündet HP nun sein Bedauern und kündigt einen Patch an, der betroffene Patronen wieder lauffähig machen soll. Dabei muss der Kunde wohl selbst aktiv werden. Jedoch wird man auch zukünftig mit Aussperrungen rechnen müssen.


     Schon seit jeher versuchen es Hersteller von Tintendruckern, den Anbietern von kompatiblen Kartuschen das Leben möglichst schwierig zu machen. Ständig neue Patronentypen mit "verbesserten Sicherheitschips" oder auch Patente auf spezielle Bauformen sollen den Markt an nichtoriginalen Patronen möglichst klein halten.
In den letzten Jahren sind die Hersteller auch vermehrt dazu übergegangen, Patronen nachträglich über Firmwareupdates auszusperren. Direkt kommuniziert wurde dies allerdings nie. In aller Regel sollen diese, oftmals voll automatisch eingespielten Aktualisierungen für neue Funktionen oder zur Behebung von Sicherheitsrisiken dienen.


Was bisher geschah

    Was einige Kunden von HP-Tintendruckern der Officejet-Pro- und Officejet-Pro-X-Serie beim Einsatz vom Fremdanbieter-Patronen am 13. September 2016 erlebten, war bislang jedoch einmalig. So verweigerte HP - auch ohne zuvor eingespieltes Update - an diesem Stichtag eingesetzte Patronen, die nicht von HP selbst stammen - Druckerchannel berichtete. Offensichtlich wurden diese Aussperr-Maßnahmen bereits im Jahre 2015 in die Druckerfirmware geschrieben, welche ihre Wirkung zu einem fest hinterlegten Zeitpunkt entfalten sollte.
    Tintenpatronen, die über Monate funktioniert haben, sind plötzlich unbrauchbar geworden. Bei größeren Vorräten kann dies durchaus ein höherer Verlust sein. Ungeachtet davon, dass der Drucker auf die Schnelle nicht Einsatzbereit war und nur durch den Kauf von Originalpatronen wieder zum Drucken gebracht werden kann.
Ähnliche Erfahrungen haben Benutzer von Brother-, Epson- und HP-Druckern auch früher schon gemacht, jedoch wusste man eben in der Regel nach dem ersten Einsetzen, ob die Patronen funktionieren oder nicht. Im Negativfall gilt hier das Widerrufsrecht gegenüber dem Tintenhändler oder auch die Gewährleistung, die allerdings nur in den ersten sechs Monaten nach Kauf mehr oder weniger Problemlos durchzusetzen ist. Aus vielen Foren bekannt ist auch, dass man zukünftige Updates vermeiden sollte, wenn man auf Fremdpatronen setzen will. Dieser Ratschlag half den HP-Kunden diesmal eben nicht. Wenn sich HP damit durchsetzt, können "infizierte Drucker" - ob nachträglich per Firmware oder bereits ab Werk - zu einem unbekannten Zeitpunkt Fremdtinten verweigern.


HP entschuldigt sich und rudert zurück - wenn der Kunde es wünscht


HP versucht sich zu
erklären und will ein Patch für die
Rücknahme der Maßname anbieten.
     Offenbar fielen die Reaktionen von Kunden und der Fachpresse aus Sicht von HP unerwartet massiv aus. Mit einer auf der US-amerikanischen Seite und derzeit nur auf Englisch veröffentlichten Stellungsname vom gestrigen 28.9.2016externer Link mit der schwungvollen Überschrift "Dedicated to the best printing experience" ("Gewidmet der besten Druckerfahrung") überrascht HP seine Kunden und die Presse erneut.
     "Bereits ein Kunde mit schlechten Erfahrungen" ist für HP einer zuviel, wofür sich HP ausdrücklich entschuldigen möchte. HP rechtfertigt die Änderungen an der Firmware damit, dass HP seinen Kunden stets "die bestmögliche Erfahrung" mit dem Tintendrucker gewähren möchte. Und dies kann man bei "ungetesteten" Patronen nicht sicherstellen. Bei wiederbefüllten Originalpatronen sieht man indes kein Problem. Dazu gesellen sich der Erklärung nach Sicherheitsrisiken und selbstverständlich auch Patentverletzungen von Drittanbietern.

Patch für Firmwareupdates zum selbst aufspielen

    Weiterhin arbeitet HP an neuen Firmwareupdates, die die Änderungen mit Wirkung zum 13. September 2016 wieder rückgängig machen sollen. Dabei macht die Formulierung "optional" klar, dass der Kunde hier selbst handeln muss. Während Aktualisierung als Standard oftmals vollkommen automatisch und oft unbemerkt installiert werden, wird der Benutzer hier allein gelassen. Ob die Firmware direkt am Gerät eingespielt werden kann, oder ob dies über einen Computer per Datei funktionieren wird, ist noch nicht klar. Für den aktuellen Zwischenstand hat HP ein Beitrag im hauseigenen Support-Forumexterner Link erstellt.
Gleichermaßen macht HP jedoch klar, dass man sich auch weiterhin vorbehält, Fremdpatronen zu sperren. An der grundlegenden Prozedur über Aktualisierungen an der Firmware wird sich somit wahrscheinlich wenig ändern.
   HP unterstreicht das damit, dass man sich weniger für die Blockierung von Fremdtinte entschuldigt als über die schlechte Kommunikation oder Begründung der Maßnahme. Die Frage ist, wie man die von HP gewählte Umsetzung überhaupt einen Kunden erklären kann.

Betroffene Modelle

     Nach aktuellem Kenntnisstand sind die meisten Officejet-Pro- und Pro-X-Modelle (neuerdings Pagewide) betroffen. Gleiches gilt in aller Regel auch für andere Ausstattungsvarianten oder spezielle Fachhandelsmodelle.

HP Officejet 4636

HP Officejet Pro 6830, 8610, 8615, 8620

HP Officejet Pro X451dw, X476dw, X576dw

Update 13.10.2016, 10:28 Uhr

Mittlerweile hat HP Firmware-Updates für die betroffenen Geräte zur Verfügung gestellt. Wie bereits angekündigt muss der Kunde die Aktualisierung selbst herunterladen und über einen PC oder Mac auf den Drucker einspielen.
Dazu muss das Gerät auf der Support-Seiteexterner Link ausgewählt werden und im Abschnitt "Firmware" nach einer Aktualisierung vom 12. Oktober 2016 gesucht werden. Für die 6800er Serie hat das Update die Version "1640B", für die 8600er ist es die Version "1640A". Für die Pro-X-Serie konnten wir auf Anhieb kein Update finden.


Wasteful Peripherals


Part I: What Choices Are Out There?

Because of the impact printers have on our resources, from the consumables they use, to the business models being adopted by the manufacturers of the hardware, I will be writing about printers in several entries to come. The first segment, today, is a general overview of printer technologies and the nature of the printer market today. In future entries, I will be dealing with several of the printing technologies in use today, there benefits and pitfalls, what we can do to lessen our environmental footprint with those technologies, and where the future may lead us in the next several years.

Printers: a very necessary evil?

Long before computers, there were methods of reproducing paper documents. Early in our industrialization, they were the only method of distributing information other than word of mouth (the town crier), and in spite of all the great advances in communications, such as telegraph, radio, television, satellite and the internet, what has remained constant or grown in importance is paper document communication. Today, we produce more paper documents than ever in history. That’s due to the forever lowering cost of hard copy production, the increasing consumer global marketplace, and the fact that every home has one or more printing devices accessible to us.

In spite of talk of the paperless society, we are still heavily invested in paper printout. Our species is tactile in nature. We like to touch and handle things in the physical world. Paper is cheap and easy mobile, readable, and easy to annotate. But on of the main reasons for the failure of the paperless world to date is that other forms of storage are not yet trustworthy. In some cases, our legal system has not accepted electronic documents as legitimate, and the equipment involved for reading electronic documents is still bulky, costly, not as suited to our vision as reflective paper, and requires electric power, limiting access.

So, for now, we are still heavily invested in paper documents. Since this blog is addressed to mainly non-commercial and home computer users, I won’t go into the many multi-thousand dollar printing devices out there which are used in commercial printing facilities, but instead narrow this discussion to those printers used in the office and home environment.

Until recently, an easy distinction could be made between strictly business and text printers versus artistic and photographic output products. That line has blurred considerably with fast inkjet printers producing clear text, and color laser printers producing near-photographic image quality. Today, most printers are multi-function. In fact, many have now incorporated scanners, fax machines, and other abilities into printers, making the devices more complex and of more concern when it comes to discarding or replacing them.

Multi-function products have two principal advantages. One is their physical footprint is usually reduced from the space that would be required for several separate devices, and secondly, the multi-function units tend to be less costly than a group of individual dedicated units. However, that is where the advantage usually ends. The disadvantages are that should one function fail, it often leaves all the other functions unavailable. Further, if you need to ship the unit in for repair, you lose access to the other features until the unit is returned, and if the unit needs replacement, the cost of replacement may be more than just a dedicated device. From a design standpoint, multi-function products by their nature must be made less durable to keep size, weight and costs down. These considerations make them more likely to fail, and more difficult to repair, and should you wish to upgrade due to one feature set becoming obsolete, the whole unit is usually discarded. Therefore, in general, dedicated products are more durable, have more features within their individual functionality, last longer and are easier to repair.

Before dealing with what can be done to lower the environmental "footprint" of our printers, I’d like to offer a review of the field of products out there. Several of the products listed below are available as both dedicated printer models, as well as the so-called "all in one" or multi-function products which often include scanners, fax machines, and copier functions.

Black and White Printers:

The earliest computer-interfaced printers were daisy wheel and dot matrix models. Daisy wheel printer (named for the daisy flower shaped wheel which had a text character moulded into each petal of the "flower" and which spun around and impacted onto a ribbon) were basically electric typewriters which were redesigned to talk to computers.

Dot matrix printers use a series of pins which fire and impact a ribbon and paper in patterns to make letters and symbols. While daisy wheel printers have pretty much become obsolete, dot matrix printers are still in use today. Their main advantage, besides very low consumable costs, are that they do not require specialized paper, and due to their ability to impact the paper, they can be used with multi-part forms with carbon paper or carbonless chemically treated papers. They can handle up to 5 part forms, can work with continuous forms or paper, or unusual paper lengths. Their main disadvantages are they are slow and noisy, do not produce high quality output (neither in terms of resolution nor levels of grey scale), and they are typically used with preprinted forms and may become out of alignment or registration with the form, making things difficult to read. They tend to be quite durable and their main cost is a usually cloth ribbon.

Yet another black and white technology still used today for point of sale and cash registers and some fax machines, is thermal printing. This technology requires a heat sensitive chemically coated paper which is heated and which darkens when activated by a hot pin of a print head. Again, this technology is principally for text printing. It’s main advantage is that it is quiet, relatively fast, and the mechanism is small and doesn’t use much power. The main disadvantage is the paper required is chemically treated, doesn’t recycle particularly well, and the document is vulnerable to fading or darkening with heat.

Finally, there is laser technology, which is also used in photocopiers. Briefly, these devices create defined electrostatic fields on a drum or belt which then attracts a very fine dust made up of pigment, dyes, wax and resins (called toner). That powder is then transferred to a sheet of paper by transferring the static charge and finally the paper is passed through some heated rollers (the fuser) which melt the powder to the paper.

The advantages of this system are that the printing is fast, especially for multiple copies, the printer can print on numerous types of untreated paper, on both sides. The image is relatively permanent, and inexpensive. The resolution can be excellent for text and newer models can produce enough grayscale levels to print black and white photographic quality images. The image is waterproof and fadeproof.

The main disadvantage is the amount of waste involving the consumables. There are at least drums or belts that wear out, toner cartridges that may not be refillable, and sometimes developer units and waste toner jars required. I will get into more detail about the ways to avoid some of those pitfall in another blog entry in the future.

At one time, inkjet printers were also exclusively black and white. Today, all models provide color and black printing, so I will discuss them in the next section on color printer.

Color Printing Tecnologies:

The color printer market is much faster growing than that of the black and white. Fifteen years ago, prior to color inkjet technology, the cost of a color printer was prohibitive to all but commercial printer services. Then came the color inkjet and the world changed.

As mentioned, early inkjet printers were black ink only. They were slow, tended to be unreliable, clogged easily, and were often messy to work with. The output would smear, and fade, and the resolution was mediocre. That all began to change when Epson introduced a different technology for propelling the ink drops to the page. Continued competition in the inkjet market advanced the technology forward, more nozzles per head meant faster output, and eventually head production cost was lowered and made having multiple heads in one printer economical, allowing for color to be introduced. Over time, smaller and more controlled dots, better ink formulations, and specialized papers allowed inkjet technology to become the best photographic output available in computer printers and at a very reasonable cost. Those technologies differ based upon brand and age of the printer. The two basic technologies are referred to as thermal and piezo head design. Thermal inkjet heads heat the ink in a small tube momentarily, just enough to boil the ink and propel a drop out of the end of the tube and to the paper. Piezo heads use a vibrating quartz device which works like a small pump by changing dimensions with electrical charge. The piezo method has allowed for a wide variety of inks types to be run through inkjet printers.

Inkjet printers should have been the great environmental answer to printing. Lower quality output can be printed on basic bond papers, while high quality printing can be accomplished on specialty papers. Cost of ink is low, and the formulations can be changed for different applications, including using pigment colorant ink for fine art and permanent output, and, in theory, the printers can be built long lasting, with nearly permanent heads, and the ink cartridge could be refilled, leaving almost no waste behind.

Unfortunately, theory and profit motive conflicted completely. More on that to come in part two of this series.

The advantages of inkjet printers are that they only use their inks where required in the print. They need little resource, like internal memory, many can work with roll paper, and wider carriage versions don’t require a lot more technology or weight than the smaller desktop models.

The disadvantages are the need for special paper for high quality output, wasted ink due to the cleaning cycles to maintain the heads from clogs, and the fade potential and water solubility for certain ink formulations. And, a profit driver decision to confound cartridge refilling.

Yet another color technology is so-called "dye-sublimation". This technology is poor for text printing, because it produces relatively low resolution dots with soft edged, but the variety of colors it can produce is very wide, up to 16 million colors, allowing it to produce quality photographic output.

This technology involves a panel of mylar film coated with dye, the dimensions of the final print, for each color used. Typically that means 3-5 panels of dye per print, usually on a continuous roll. Each set of panels is used only once, for one print. The printed image is produced on a specialized receiver paper, usually with a glossy surface. The printers uses a heated head that produce a great variety of heat levels to vaporize the dye on the mylar and it transfers to the closely positioned receiver paper which has a special surface. The process is relatively slow and the machines are typically quite noisy. The main problems are waste and cost. The special paper is costly as are the dye panels. The paper is limited in size to that of the color panel sizes. The printer itself is usually rather costly, rather large for larger format output, and they rarely support output larger than about 11" x 16".

I’ve already discussed the basic mechanics and issues with laser printing technology in the black and white area. Color laser printers are just an expanded version of black and white laser, using the same technology but usually having four color toner cartridges; cyan, magenta, yellow and black, with much greater amounts of consumables and waste.

The last color printing technology I’d like to discuss is a lessen known one. Solid ink printers are a unique design, originally produced by Tektronix Corporation. This technology was later sold to Xerox, which now manufactures and distributes these printers. The printers use a colored waxlike ink which is heated into a liquid and then sprayed onto the paper surface. These printers use 4 colors of ink, cyan, magenta, yellow and black. Solid Ink printers have some interesting characteristics that make them a useful niche technology. Years ago, this technology was rather crude, and the dots were fairly large, making them of little value for photo-like imagery, which left this technology to business graphics and text. In more recent times, the dot size has been decreased to the point that something approaching photo quality can be reproduced. These printers are fast, can print on many surfaces since the ink and wax cling well to the surface of materials, including some plastic sheets. The cost per print is rather low due to the inexpensive nature of the color consumables. The other advantage of these printers is since the ink doesn’t require a lot of packaging for transport (they are usually just in a simple plastic package) and the delivery system to the printer mechanism only involves the melting of the solid ink with heat, so no cartridges or complex devices are required. Also, the distribution process of this waxy ink is relatively simple, somewhat like inkjet printers. Unlike laser printers, no optically or electrostatic sensitive drums are needed. All this means minimal consumables, which has some environmental and economic advantages.

However these printers are not without some disadvantages, as well. There design requires them to be relatively large, and they are noisy due to the highly mechanical nature of the printing process. Since the inks need to be made liquid by heating, these printers work best if left on all the time, although they can be left in a relative sleep mode to reduce energy requirements. If the printer is shut down, it requires a process of reheating and a purging of the heads to clear out the cooled inks, which causes a loss of consumables.

The inks themselves are waterproof since they are waxed based, but they are usually colored with dyes, which can fade in bright lighting and may crack off the surface of some materials if the printed surface is manipulated. The surface of the printed area, being waxy, cannot easily be written to, and the ink can transfer to other surfaces if the paper gets heated or abraded against something. Lastly, these pages cannot be laminated or coated, again due to their waxy nature.

Obviously, this print output is not for production of fine art images or for documents which will be handed regularly, However, for low number mass reproduction, such as short term advertising, this printing methods may provide a good economic alternative to other color printing methods.

What’s Next?

This ends my general overview of the currently available home and small office printer technologies, their basic operation, and under what purposes they are best suited. In the next segment, I will discuss the major problem with the business models being used by printer manufacturers and what you can do to get around them. In that segment, I will explain why today’s computer printers have so much in common with razor blades of old and why it is not a good thing for economics or the environment.


Printer economics


The Story of Durable to Disposable

What I am about to reveal may seem like a fairytale to anyone who has purchased a printer in the last 8-10 years, but it is how things were, even as recently as eight years ago.

There was a time in the printer industry when printers, by today’s standards, seemed to be very costly.  They were built like tanks, and designed to last for years.  They tended to be large and heavy, and people bought them thinking they would be keeping them for a long time.  The cost of the consumables, ribbons, toner cartridges, or ink cartridges,  cost only a small fraction of the cost of acquisition of the printer.

Back then, most people who had printers used dot matrix models.  They were noisy and slow and they could barely print reasonable text, let alone graphics.  The printers cost $400 to $1000 or more, and the ribbons, which lasted hundreds of pages cost $5-10 to replace.  Even back then, companies sprang up making ribbon reinking systems and 3rd party or repack ribbon cartridges appeared, saving 50% or more on name brand product.  The printer manufacturers sometimes made noises about their printer consumables being superior but didn’t much seem to care, however, because they were making their profit on the sale of the printer itself.

When laser printers came onto the scene, the scenario changed a bit.  The printers were even more costly, still built like tanks, and the toner cartridges were large and complex, but still the cost was only a fraction of the printer cost and they typically lasted for thousands of pages before requiring replacement. Again, an aftermarket developed for both toner refills and reconditioned toner cartridges for those who wished to save on consumables.  And although the printer manufacturers desired the extra profits from consumables, the main profits were still in the printer sales.

Several different approaches were taken to dealing with consumables with laser printers. Laser printing technology requires three distinct consumable elements, those being developer, toner and the image drum, each one having a different potential useful life.  The toner powder itself is the only component that is used up in the printing process.  Some printer manufacturers, therefore, provided each element as a separate replaceable part.  While this lowered the price of maintaining the printer, it was more messy and required a better understanding of the printers inner workings to know which consumable had run its course and required replacement. It also required keeping more spare parts in reserve.  Some companies integrated the developer and toner power into one product, both of which were fused onto the paper.  That left just the image drum separate. Since the drum lasted many toner/developer replacements, that made some sense.  Still another innovation allowed for excess toner which remained on the drum after the print was produced, to be returned to the toner supply and be used again.  This lengthened the number of prints that could be produced per toner fill, and lead to smaller cartridges yielding the same number of prints.  Ultimately, many companies moved to a self contained toner, which was replaced when the toner powder ran out.  This allowed for a nearly clean process of replacement, but it increased costs of the toner cartridge since it contained a good part of the printer engine, including the image drum, which had a lot more life in it that one toner fill. That inspired more demand for toner cartridge refilling by 3rd party companies, such that some original manufacturers began to also offer a refilling or refurbishing program for their own cartridges, but at a premium over other providers.

These early printers were so well made that they rarely broke down. That meant they stayed in use for years, and were often resold for a second life. The problem with that was that the printers were being replaced very slowly, leaving the manufacturers with decreasing sales.  In order to get some of these units out of circulation, some manufacturers began offering trade in or trade up programs, which eventually took many of these older, but well built machines out of circulation.

Having learned their lessons, the printer manufacturers released newer generations of printers which were smaller, less durably built, and with smaller toner cartridges, as much to reduce the size and weight of the printers as to give the consumables smaller yields.  Still, the printer costs allowed for a great enough profit that the consumables were priced within reason as a small percentage of the cost fo acquisition.

When inkjet printers reached the market, the ratio of acquisition cost to consumables was still kept reasonable in the beginning. The ink cartridges were quite large and provided great quantities of output.  However, competitive pressures and inability to broaden markets fast enough, plus the very substantial and rapid technological changes in printer technologies, began to push manufacturers into different sales models.  They realized that price point was a key to increased sales, and the cheaper the printer could be sold for, the more market share that company could acquire. As pressures were brought to bear to speed up the replacement cycle, a race was on to the bottom price.  Yet, the costs of research and development and manufacturing could not justify those low prices, so something had to make up for lost profits.

Birth of the “Razor Blade” Business Model in Printers

Years ago, when disposable razor blades came on the market, replacing straight razors which were sharpened before each use, in order to get people to switch to the new disposable blades, manufacturers of the blades gave away the blade holder.  These holders were often quite elaborate in look.  But giving away the handle was costly, so the loss was taken up by selling the disposable razor blades that fit them at a premium price. Thus the razor blade business mode was created and is still used to this day. Polaroid adapted a similar business model with their cameras and film packs, keeping the initial cost of acquisition of the camera low but the cost of film substantial.

With inkjet technologies, three different types of design developed.  Early inkjet printers used a thermal head system that literally boiled the ink to propel it out of very small nozzles.  This system is still used today for some models, with heads are usually incorporated within the ink cartridge   Most of these cartridges are designed to be discarded after the ink runs out, but in reality, they can survive numerous refills until the image quality degrades or the head fails.  A more recent variation on this is a separate ink cartridge and head, where the head can last up to 20 ink cartridges or refills.

Yet another design, called piezo (electric), uses numerous electronically activated mechanical  pumps within the head.  These heads were designed to last for many years without replacement, and all piezo head inkjet printers have ink cartridges which are separate from the heads..

When printer manufacturers were finding they were in the midst of a price war, the razor blade business model began to look like a good alternative.  Buyers rarely research the cost of consumables prior to making a purchase, and keeping the cost fo acquisition low enough makes printers very inviting. It is often only after the purchase, that buyers determine how costly consumables could become.  The cartridges were at first only made slightly smaller.  Over time the printers began to be sold with  “starter cartridges” which may only have had 50% of the ink found in a full cartridge. Cartridges became progressively smaller and smaller.

As the cost of printers dropped to gain new markets, the cost of consumables rose to compensate, allowing 3rd party cartridge and refill services to flourish, which offered 50-90% discounts on ink cartridges.  With the cost of printers so reduced, and the business model designed for the ink cartridges to cover the profit margins, maintaining printer owners buying the original manufacturer’s cartridges became critical to the survival of the manufacturers.

This is the point where the changes really manifested.  The battle between 3rd party consumable suppliers and the original manufacturers have moved back and forth in terms of victories. Printer manufacturers began introducing designs to make their cartridges unrefillable using mechanical methods, software and electronic circuits. Considerable R&D as well as manufacturing costs went into these design changes, some of which have made the printers more complex and vulnerable to reliability issues.

Different areas of the world have taken different approaches to this battle. In the European Union, green political forces allowed for legislation to pass which requires printer manufacturers to sell refillable cartridges for both their inkjet and laser printers starting in 2008-09. In North America, printer companies have used the courts to uphold their patents and copyrights, in some cases convincing the courts that 3rd party products should be tariffed or fined, pricing them off the market.   To constrain EU printers form being imported into other regions, some manufacturers made their printers and cartridges regional so they will only work together.

Why does where the profit comes from matter for the consumer?

Some may be asking by now why it matters if the profit is in the printer itself or the consumables.  The answer is a resounding yes!, and here’s why.

When the profit margin is built into the cost of the printer, that allows for several
considerations:

– the printer can be better designed and made to last longer
– repairing a broken printer becomes economically feasible, relative to replacement cost
– there can be savings in design and complexity otherwise used to confound refilling or in blocking the use of 3rd party consumables
– the marketplace can allow for availability of a greater variety of consumable options (different types of inks or toner sets other than those made by the manufacturer)
– cost of use per page become potentially lower
– more effort is put into designing printers which have best practice and newest technologies, rather than holding off for the next cycle
– new model cycling is slowed
– there is less impetus on the part of the owner to replace the printer
– printers are kept longer, saving energy, materials and less toxics end up in the environment
– printers keep their value longer

On the other hand, when profits are mainly generated from inks and toners:

– printers are designed to defeat refilling or use of 3rd party consumables and are designed with more complexity to accommodate these “features”
– printers are introduced on a short cycle with newly designed cartridges so they keep ahead of the refill and 3rd party designs
– printers which require repairs are more likely to be discarded and replaced
– printers which run out of consumables may just be replaced rather than just buying new peripherals
– printers are considered disposable and get discarded more rapidly, adding to the landfill and creating unnecessary and costly waste

Clearly, from an economic and well as an environmental basis, for the consumer and the planet, the “razorblade” business model is not sustainable, and particularly so with something as large and complex as a printer.

It is also clear that since this business model works for the printer manufacturers and therefore isn’t likely to change (in fact, it has now been widened to include products like color laser printers) unless the manufacturers are pressured into change. Legislation in Europe has forced refillable printer consumables.  If those of us in North America wish to see similar results, we need to lobby our political representatives to do the same.

In my next several blogs, I will provide some suggestions on ways to shop for your next printer to give yourself better value, ways to economize on consumables, and get around some manufacturer’s restrictions. I will also offer information on which printers allow for easier refilling, and other tips to keep your printer out of the landfill longer. 


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