Grandma called and wants me to fix her "broken" printer. I'm no tech guru. What should I do?

Grandma called and wants me to fix her "broken" printer. I'm no tech guru. What should I do?

Solution: 

     You could always pretend you're not home, but that might lead to bigger problems down the line. We recommend you help Grandma out, because printer problems encountered by the, um, technically challenged are often easy to fix.

   First, have her see if the printer is plugged into a wall outlet. (Don't laugh. It's fairly common.) Second, she should make sure there's paper in the tray. And third, have her check the cable (probably USB or Ethernet) that connects the printer to the PC or router. This troubleshooting basics article has more advice.