User unable to scan with MFC-7860DW

User unable to scan with MFC-7860DW

     A small business customer has been using a Brother MFC-7860DW for some time for printing and scanning. Now one of the users is unable to do scans using the Brother CC4 software. He can print to it just fine. No one else is having a problem.

   The error he gets says: Scanning failed.

   Please try to scan the image again, if the error happens again please restart your computer, then try to scan again.

(CC4-205-00000002)

    I saw he had 3 instances of the MFC installed so I removed all mappings and uninstalled all Brother software then rebooted. I downloaded a fresh copy of the complete software package from Brother and installed it without error.

   The error persists. I downloaded and ran a TwainReset tool and rebooted. Tried scanning again, same error.

    I can use the Windows Fax and Scan program just fine. But it doesn't have the options he wants that the Brother software has.

    At this point I'm stumped. I've never run into this error before and any other Brother issues I've had were always resolved removing and reinstalling the software and MFD.

     All computers in this office are running Windows 10 and were upgraded from Windows 7 2 years ago. They are running the Anniversary version, none are running the Creator's Update version. They're all updated as far as patches goes.

     So what else is there to do in this case? I'm sure it has nothing to do with Windows 10 as all others don't have a problem and his was working fine till today.

    The troubleshooting guide I was using at https://help.brother-usa.com/app/an...rror:-cc4-205,-tw006-or-tw007---windows#step3 which states at the end that if all the suggestions don't fix it, then there's a registry problem. But no registry fix is provided, only a suggestion to use Paper Port.

   This is scanning issues… I find I can Try the HP scanning software. Works great on Brother printers.

   my friend let me try this scan solution:
   HP Scan Extended

   For Windows:
   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
   Cut and paste this

   Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

    Make searchable PDFs scans with this free scanning software - https://www.naps2.com/

   Finally, I solve this problem! This worked beautifully and we were able to configure it just as the customer wanted ! I hope to help other friends if them have the same problem.